Operations and Maintenance Front Line Supervisor Training Programmes


Location – Milford Haven, Wales, UK.


Delton was contracted to Dragon LNG in Milford Haven to deliver a series of Operations and Maintenance Front Line Supervisor Training Programmes.  The Programme was designed and developed by Delton and delivered on-site at Dragon LNG site.

Programme Objectives

To help Supervisors:

  • Understand and relate to the practical actions, accountabilities, and behaviours expected as a front-line supervisor/ lead technician
  • Understand the skills needed to move from individual contributor to team leader
  • Understand as a supervisor what is expected from your team
  • Understand business priorities
  • Deepen individual insights into own leadership style and how it can be improved
  • Recognise the importance of having effective Operational Management Standards (OMS) that can help get things done correctly, every time
  • Examine and practice techniques for motivation, conflict resolution, planning and scheduling
  • Understand the importance of sharing knowledge and expertise within the organisation, and build a network of cross functional peers
  • Understand workplace competence assurance and assessment processes (CAMS)

HSSE Essentials

To help delegates:

  • Understand the management of health and safety – what the organisation is required to do, and how and support
  • Understand Safe systems of work and responsibilities, as a supervisor
  • Understand the importance of safety leadership and how actions influence the team’s risk taking behaviour
  • Understand HSSE legislation and how this impacts on day-to-day supervision
  • Understand ‘Chronic Unease’ and how it is safely managed
  • Understand Situational Awareness’ and managing it effectively, as a Supervisor
  • Understand Risk assessment and control of work and how to influence
  • Understand the causes and effects of accidents; how to investigate accidents and incidents and how to improve team performance based on findings
  • How to approach Common Hazards in the workplace and the precautions that can be taken to protect people
  • Understand environment issues and tools and techniques available to protect

Leadership & Supervision

To help delegates:

  • Understand the supervisor’s position within the organisation and the responsibilities and authorities of the role
  • Tools to apply to the key areas of team supervision:
  • Lead
  • Communicate
  • Motivate
  • Manage
  • Support
  • Interpret which situations require various leadership styles and when it is best to apply particular styles
  • Identify issues which affect performance and know how to select and apply the best course of action to address a performance issue
  • Deliver Negotiation skills techniques required in order to reduce resistance and mediate conflict situations in a positive manner
  • Manage delegating activities effectively and efficiently
  • Understand the role of competence assurance and assessment in the workplace and how to build it into the normal supervisory role
  • Establish commitment within the team and developing a culture of continuous improvement

Operational Activities

To help delegates:

  • Identify stakeholders requirements and planning to meet their needs
  • Apply the principles of work planning and control
  • Understand methods and processes available to determine work plan priorities
  • Understand how to interpret data and information related to a work activity
  • How to plan and manage resources effectively to meet objectives
  • Understand the need for change and to resource requirements
  • Monitor, record and control resources within the work area
  • How to present information effectively during tool-box talks and other presentation type situations
  • Understand Proactive Monitoring – How to influence and lead a team to adopt best working practices
  • Understand Simultaneous Operations (SIMOPS) – Developing the skills of a team to effectively and safely operate under these conditions